Terms and conditions

1. About these terms

These terms apply to your use of the Trifecta Digi Media website and to the services we provide. "We", "us" and "our" mean Trifecta Digi Media. "You" means the person or business using our website or services. By using our website or engaging our services, you agree to these terms.

If we give you a written proposal, quote or agreement, its terms apply alongside these. If the two conflict, the written proposal, quote or agreement takes priority.

2. Using this website

The content on this website, including articles, calculators and estimators, is general information. It isn't professional advice for your specific situation. Estimates produced by our calculators are illustrations only and are not a promise of results.

You agree not to misuse the website, including by attempting to gain unauthorised access, interfering with how it works, or copying its content for commercial use without our permission.

3. Our services

We provide landing page design and development, conversion optimisation, search engine optimisation (SEO), answer engine optimisation (AEO), Google Business Profile management, website development, tracking and reporting. The exact scope of each engagement is set out in your quote or proposal.

Work outside the agreed scope may be quoted separately. We'll always confirm with you before starting extra work that costs more.

4. Quotes and payment

Quotes are valid for 30 days unless they say otherwise. Fees, payment schedule and inclusions are set out in your quote. Project work, such as a landing page or website build, may require a deposit before we start. Monthly plans are billed in advance at the start of each billing period.

If a payment is overdue, we may pause work until it is received.

5. Your responsibilities

To deliver on time, we rely on you to provide accurate information, content, feedback and access (for example to your website, hosting, analytics and Google Business Profile) when we ask for it. Delays in providing these can delay delivery.

You're responsible for making sure that any content, images, logos or claims you give us are accurate and that you have the right to use them. You're also responsible for making sure your business complies with any laws and advertising rules that apply to it.

6. Results

Search engines, AI assistants and advertising platforms decide what they show, and they change how they work without notice. Because of this, we can't guarantee specific rankings, mentions by AI assistants, traffic, conversion rates or revenue. We commit to doing the work set out in your scope with care and skill, and to reporting honestly on what we did and what changed.

7. Ownership and licences

Once you've paid in full for a project, you own the final copy and designs we created specifically for you, and the landing pages or website we built for you. We keep ownership of our own tools, templates, methods and know-how, and we grant you a licence to use any of them that are built into your deliverables.

Third-party items such as themes, plugins, fonts and stock images remain subject to their own licences. We may show work we've done for you in our portfolio unless you ask us not to.

8. Third-party platforms

Our services often involve platforms we don't control, including Google, Meta, WordPress, hosting providers and AI tools. We aren't responsible for outages, policy changes, account suspensions or other actions taken by those platforms, though we'll help you respond where we can.

9. Confidentiality

We keep your business information, logins and data confidential and use them only to deliver our services. We ask that you keep our proposals and pricing confidential too.

10. Cancelling a service

Monthly plans have no lock-in contract. You can cancel by letting us know in writing before your next billing date, and the plan will end at the close of the period you've already paid for. Fees already paid for completed work aren't refundable, except where the law requires it.

If you cancel a project partway through, you'll pay for the work completed up to that point. We may end a service if you breach these terms or don't pay, after giving you notice and a reasonable chance to fix the issue.

11. Liability

Nothing in these terms excludes rights you have under consumer protection laws that can't be excluded, including the Australian Consumer Law where it applies. To the extent the law allows, we aren't liable for indirect or consequential loss, such as lost profits or lost data, and our total liability for any claim is limited to the fees you paid us for the service in the three months before the claim arose.

12. Privacy

When you contact us, we collect the details you choose to share, such as your name, business, email, phone number and website. We use them only to respond to you and to deliver our services. We don't sell your information. Our website may use analytics tools that collect anonymous usage data to help us improve it. To ask about or correct the information we hold about you, email us.

13. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated. Changes don't affect work already agreed in a signed quote or proposal.

14. Governing law

These terms are governed by the laws of the jurisdiction where Trifecta Digi Media is registered to do business, unless your written agreement with us names a different jurisdiction.

15. Contact us

Questions about these terms? Email info@trifectadigimedia.com or message us on WhatsApp.